Shipping Policy

We are committed to providing you with a seamless shopping experience from start to finish. Below, you’ll find all the information you need about our shipping processes, delivery times, and more. If you have any further questions, feel free to contact our customer service team.  

Shipping Overview

We strive to deliver your orders as quickly and efficiently as possible. We operate from various warehouses to ensure prompt processing and shipping of your items.

Domestic Shipping (Australia)

• Delivery Time: Orders within Australia typically take 8 to 10 working days to arrive.
• Shipping Cost: We offer free shipping on all orders within Australia.
• States Covered: We ship to all Australian states and territories, including:
  • New South Wales (NSW)
  • Victoria (VIC)
  • Queensland (QLD)
  • South Australia (SA)
  • Western Australia (WA)
  • Tasmania (TAS)
  • Australian Capital Territory (ACT)
  • Northern Territory (NT)

International Shipping

• Delivery Time: International orders usually take 10 to 14 working days to reach their destination.
• Shipping Cost: We offer free shipping on all international orders.
• International Destinations: We ship to various countries worldwide. For a specific list of countries or regions we cover, please refer to our shipping calculator on the checkout page or contact our customer service team.

Order Processing

• Order Fulfillment: Once your order is placed, it will be processed within 1 to 2 working days. Please note that during peak times, such as sales or holidays, processing times may be slightly longer.
• Tracking Your Order: After your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your shipment on our website or through the carrier’s tracking system.

Shipping Delays

While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions, customs processing, or other factors may occasionally cause delays. If there are any significant delays or issues with your shipment, we will keep you informed and work to resolve the situation as quickly as possible.

Shipping Address

• Accuracy: Please ensure that your shipping address is correct before finalizing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
• Address Changes: If you need to update your shipping address after placing your order, please contact our customer service team immediately. We will do our best to accommodate address changes before your order is processed.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please do not hesitate to contact our customer service team. You can reach us via email at support@worksafetydirect.com.au or use the live chat feature on our website.

Thank you for shopping with Work Safety Direct. We look forward to delivering your wonderful products right to your doorstep.